London Victoria Station | National Rail (2024)

Ticket Office

Opening Hours
  • Opening Hours Monday to Sunday: 06:30 - 22:00
Location

On concourse

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Various locations

Height adjusted ticket office counter

No

Staff assistance is available

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 07:00 - 21:00

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

Help Points are located on both main concourse areas, as well as the main ticket office.

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

CCTV at the Station

Yes

Tourist Information

Yes

Transport Information Centre.

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Various locations

Height adjusted ticket office counter

No

Staff assistance is available

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Hudson's Place and Central Concourse

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Available on request

Taxi rank outside main station entrance

Impaired mobility set down/pick-up point

Yes

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

Help Points are located on both main concourse areas, as well as the main ticket office.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

"

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

"

Toilets

Yes

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility isavailable for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staffso we can help you gain access.

Accessible Toilets

Yes

Hudson's Place and Central Concourse

Baby Changing

Yes

Female toilets,Male toilets,

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating Area

Yes

Operator

APCOA UK Ltd

  • 0345 0774 224
  • https://www.nationalrail.co.uk/(external link, opens in a new tab)

Car Parking Availability

  • Car Parking Availability Monday to Sunday: 00:00 - 00:00

Spaces

81 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524

Car park CCTV

Yes

ATM

Yes

The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Currency Exchange

Yes

Refreshment Facilities

Yes

Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

Station concourse

Shops

Yes

News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Pay Phones

No

Bicycle Storage

Spaces

112 spaces

Type of Storage

Stands

Location

Car Park Upper Level (Victoria Place), above Gatwick Express.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

More Information

Train Travel with Bicycles(external link, opens in a new tab)

London Victoria Station | National Rail (2024)

FAQs

What train line is London Victoria on? ›

Victoria Underground station serves the Victoria Line (or light blue line), the District Line (green line), and the Circle Line (yellow line).

Is London Victoria and Victoria station the same? ›

Victoria station, also known as London Victoria, is a central London railway terminus and connected London Underground station in Victoria, in the City of Westminster, managed by Network Rail.

What is the difference between London Overground and National Rail? ›

The Overground forms part of the United Kingdom's National Rail network but it is under the concession control and branding of Transport for London (TfL).

How far is London Victoria Coach station from railway station? ›

Victoria Coach Station is a 10 to 15 minute walk from Victoria Station, which is the railway and Underground station. It is separate to Victoria Bus Station, which is for London local buses only.

Which trains go from London to Victoria? ›

There are three train companies that operate out of Victoria: Southeastern, Southern and Gatwick Express. Southeastern trains take passengers primarily into the Kent region, with trains travelling each day to Ashford International, Gillingham and Dover Priory.

Is Heathrow on the Victoria line? ›

There is no direct train from Victoria to Heathrow, but by choosing to travel on the Heathrow Express from London Paddington you can enjoy the fastest route non-stop into the airport from the capital ensuring you arrive at Heathrow in plenty of time for your flight.

Are toilets free at Victoria station? ›

Toilets, accessible toilets and changing places

Accessible toilets can be accessed using a Radar key. If you don't have a Radar key of your own, please speak to a member of station staff or one of our cleaning team who will open for you. The toilets are free to use and are open during station opening hours.

Can I buy an Oyster card at Victoria Coach Station? ›

Please bring the necessary documentation, such as a Freedom Pass or Student ID, for verification during the purchase. We also top up and sell Oyster cards which can be used on bus, Tube, tram, DLR, London Overground, Elizabeth line, IFS Cloud Cable Car, River Bus services and most National Rail services within London.

Do National Rail tickets include underground? ›

Travelling across London with your train ticket

If your journey involves travelling via or across London to connect with another National Rail service, your ticket should include the cost of transfer on London Underground, DLR, Thameslink or Elizabeth line services between the relevant stations.

Is London Overground the same as tube? ›

London Overground

It's in the name. As Tube lines travel underground, for at least a portion of the line, these wouldn't count either. The Overground consists of different railway services that were taken over by TfL in the 2000's.

Is Overground cheaper than tube? ›

London Overground rail fares cost the same as Underground prices on Oyster, as the service also uses the TfL zone price range, making managing your travel costs much easier. Peak times on the Overground are also the same, with prices rising between 06:30 and 09:30 am, with a reduced cost thereafter.

Does London Victoria train station have a tube station? ›

Trains are operated by Southern and Southeastern Trains. The Gatwick Express train to Gatwick Airport also runs from London Victoria Station. Victoria Underground Station is on the District, Circle and Victoria lines of the Tube network.

How far is Victoria Station from Buckingham Palace on foot? ›

The distance between London Victoria and Buckingham Palace is 4311 feet.

Does the Oxford Tube leave from Victoria Coach Station? ›

Oxford Tube coach stops

Stop details: If you're arriving in London, you'll disembark the coach at Stop P on Buckingham Palace Road and stop 10 at Victoria Station. For travel to Oxford, board at stop 10 at Victoria Station or stop 10A on Grosvenor Gardens.

What line is Royal Victoria on? ›

Royal Victoria DLR station is on the Docklands Light Railway (DLR) in Canning Town, east London.

Is the Victoria line at Kings Cross? ›

King's Cross St Pancras Underground station links six London Underground lines – Circle, Piccadilly, Hammersmith & City, Northern, Metropolitan and Victoria. This makes it the biggest interchange on the London Underground, and one of the busiest.

Does the Elizabeth line run to Victoria station? ›

Southern, Thameslink, South Western Railway, Southeastern, Elizabeth Line are the main train operating companies running services between Canary Wharf (Elizabeth line) and London Victoria. There are 4 possible routes with the shortest and most direct being Canary Wharf (Elizabeth Line) to London Victoria.

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