Top 576 Reviews From Legit ACE Rent A Car Buyers (2024)

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***AVOID, DO NOT BOOK WITH THIS CROOKED, BAIT-AND-SWITCH, UNETHICAL TRASH COMPANY.*** Save yourself the extra 40 or 50 bucks up front and avoid this place like the plague, the employees at the location are bottom of the barrel scum, their corporate “customer service” people are even worse. This place is the epitome of “bait-and-switch”, their entire business model revolves around under-cutting their competitors rates online, and then when you arrive to actually rent your car, they up-charge you no matter what and if you don’t agree to their brand-new terms on the spot, guess what? You don’t have a rental car, so you’re going to be stuck paying double for an “upgrade” regardless of what you paid up front through Kayak, Trivago, Priceline etc. when you were booking.

This place is so low-rent you can’t even get there directly from LAX like you can with every other car rental company nearby, with this pathetic operation you’re forced to make 2 shuttles at 2 different locations just to get to this disgusting office that is 15 feet away from a massive homeless encampment - - when you get there, they make you wait endlessly to talk to a 2-bit scam-trained employee that will hustle you through all of their shady up-charges via an iPad.

The iPad rep who scammed me was named “M**vin” and I’m sure he moonlights as a fake IRS/Microsoft/Apple Support gift-card scam caller. The actual phone number for the location they provide you does not have a live person available whatsoever, their “reps” are 9-5’ers offsite somewhere. It seems like the ONLY thing(s) the employees of Ace Car Rentals are good at are:

- Scamming/lying to customers.

- Responding to negative reviews here and on the BBB website.

I want to help any consumer avoid the scam that is Ace Rent a Car, I only wish I'd known myself how horrible this place is to rent a car or put down a credit card. Take the bad reviews of this rental place seriously and run in the opposite direction, rent from anyone else. ACE Rent A Car is a scam! They double charged us for our rental, we had paid in full through Priceline ($156) and then ACE charged us again ($263), promising it was just for a "deposit" except it was not a deposit after all. Additionally, their representative explicitly said we would not be charged for a second driver, yet they charged us for a second driver and refused to refund this. We asked for liability insurance, and they snuck in two other insurance fees even though we said NO.

We, unfortunately, trusted this place and only noticed the fees once we returned the car when they also snuck in an $80 gas fee for returning the car half-empty, which is how they gave it to us. We raised these issues in-store when returning the car and they told us to call/email and JJ would review the audio to verify that we were scammed and overcharged. Neither JJ nor a representative from Ace Rent a Car responded to our email or contacted us. Don't be fooled by this joke of a place and save yourself the trouble of mystery fees and being overcharged! When we returned the car and asked to dispute the charges, the people in front of us were doing the exact same because their rental agent had also snuck in mystery insurance they hadn't agreed to, lucky for them they found it before taking the car out!

Don't trust ACE Rent a Car, and don't do business here. If you are willing to risk it, review your agreement multiple times before taking out the car, because they seem to make a game out of finding opportunities to overcharge and scam their customers. There is no benefit or value-add to using Ace Rental a Car, the fact you have to inconveniently take two shuttles to get here, and then get overcharged is unbelievable.

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Well, the car ran and got good gas mileage that’s about all the ‘good’ I can say. There were times when I felt like I didn’t know if I was going to make it through my trip with the car. You can tell that it clearly had been in an accident or something and then fixed is now being used as a rental. I got in and noticed immediately that it smelled like smoke and I suppose that can be a subjective thing, but there was also a burn hole in the driver seat.

When I got to the airport I noticed that they aren’t on site like all the other rental car facilities, they are offsite. You have to call for a shuttle and they come get you to go get your vehicle. So, I did that. When I called for the shuttle, I was told it would be 5-10 minutes and to wait in zone one. I asked one of the crossing guards exactly where to stand and she told me so I stood there and waited. After about 20 minutes I did see the Ace shuttle come flying through the 2nd lane without even thinking about stopping! I waited for a couple of minutes thinking perhaps it was a mistake and he was going to swing back around or something but when no one came after about 3 minutes or so, I called back.

It was at this point that the girl who answered the phone was so incredibly rude it blew me away. I told her what happened and she rudely told me that I must be standing in the wrong place or the wrong airport because the shuttle was just there. I said yes I saw that the shuttle just flew through here without even stopping, she said that she would send the shuttle back and I wasn’t standing in the right place then I must not be at the right airport and hung up on me! I was totally blown away that someone who acts like that has a front facing position dealing with customers.

Then the unfortunate and uncomfortable displeasure of being shuttled to the location where I got to deal with the young lady who treated me that way on the phone, but didn’t apologize for treating me that way on the phone. And I didn’t say anything until after my rental experience was over because I didn’t want it to affect me getting my deposit back, but I feel like I purposely got the worst rental car available on the lot because of it. The whole experience is really unfortunate, especially after the last 24 hours of travel leading up to that point and everything I had been through to get to Charlotte. I was exhausted and just wanted to get to the place where I was staying.

Anyway, I could barely see the speedometer or the gas indicator. I don’t know how or why the inside plastic was so dirty or whatever but you can’t see or even clean it. The car was dirty inside and smelled of smoke. I did take a couple pictures just to protect myself in case they said that I returned it and that way. And then I actually had to clean a couple things myself because it was just that bad. There were a couple times when it started making weird noises and I was a little worried that I wasn’t going to make it back from one of the day trips I took. So, that was my experience with Ace rental unfortunately.

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