Job summary
- Main area
- Surgery
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 264-6312886-SUR
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kettering General Hospital
- Town
- Kettering
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 17/06/2024 23:59
Employer heading
Service Support Manager
Band 6
Job overview
An exciting opportunity has become available with the Surgery Division for a Service Support Manager. The Division are looking for an individual with operational management experience as well as experience of process improvement and with high levels of attention to detail. We are looking for highly motivated individuals with excellent communication skills who have the ability to work well as part of a large multidisciplinary team. The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.
Main duties of the job
The post holder will have a key role in supporting the delivery of 18 Weeks ‘Referral To Treatment (RTT)’ and 62-Day Cancer targets, to include theatre and outpatient scheduling as well as managing the administration function of the Division. The role will also involve validation of the PTL (Patient Tracking List) to ensure a timely pathway for each patient.
Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. An overview of both strategic and operational issues within the Trust and Division is required. Providing senior support and expert knowledge to the administrative teams within the Division overseeing all administrative and clerical processes to enable a high quality, effective patient focused service to be delivered, utilising standard operating procedures to ensure achievement of all KPI’s.
Working for our organisation
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
For further information please contact Natasha Luthayi, Associate Divisional Manager -Trauma & Orthopaedics, Pain Management, Plastics, Vascular and Paeds Surgery via email: [emailprotected] or Sarah Knight, Deputy Divisional Manager - via email: [emailprotected]
Person specification
Qualifications
Essential criteria
- Degree level education or equivalent experience
- Significant knowledge of RTT
- Complex / Data reporting
Desirable criteria
- Willingness to undertaken internal and external training as required
Experience
Essential criteria
- Experience of first line management including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant knowledge of RTT
- Experience and knowledge of challenges within the acute healthcare sector
- Evidence of report writing skills, service planning and presentation skills
- Analysing of data and complex reports
Desirable criteria
- Experience of using capacity and demand models
- Experience of NHS Performance Management
Skills
Essential criteria
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Full range of IT skills
- Ability to work with staff from all professions and levels within the Trust and in the wider Health Community
- Ability to demonstrate on-going personal development
- Ability to prioritise and work to deadlines
Desirable criteria
- Strong influencing, negotiating and decision making skills
Important Information
Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive and we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
Appointments will be made on merit.
In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.
If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policywhich has an annual cost of £13. New employees who do not join the update service will be required to pay £50 for a new DBS check in 3 years time.
Please note that news starters with KGH are subject to a six month probationary period.
Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.
"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD and PS (PDF, 572.2KB)
- Staff Privacy Notice (PDF, 300.3KB)
Further details / informal visits contact
- Name
- Natasha Luthayi
- Job title
- Associate Divisional Manager
- Email address
- [emailprotected]
- Telephone number
- 01536 493790
- Additional information
For further information please contact Natasha Luthayi, Associate Divisional Manager -Trauma & Orthopaedics, Pain Management, Plastics, Vascular and Paeds Surgery via email: [emailprotected] or Sarah Knight, Deputy Divisional Manager - via email: [emailprotected]
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